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Frequently Asked Questions



Do you provide free quotes?
Roofology provide no obligation, free quotes.

We do not provide quotes/estimates over the phone or via email. Sean assesses each job individually and he will provide an assessment on site. We will email the quote the following week.

What areas do you service?
We are based in Bassendean and service the Perth metro area and most surrounding suburbs. As a guide, we service up to a 25km radius from the Perth/Bassendean area. Please contact us to find out if we service your suburb.

Do you work with asbestos?
Roofology does not work on asbestos roofs.

How do I arrange for Sean to come out and give me a quote?
Contact Chaley on 0400 885 490 or email us to request a quote.

What days does Sean quote?
Sean does all quoting on Saturdays. Most people are home on the weekend, and it frees up the week to complete quotes that have been accepted.

What times does Sean quote?
If you have preference of a morning or afternoon appointment, please let Chaley know when organising the quote. Although our best efforts will be made to accommodate your request, we are not always able to offer preferred times.

The quote appointment schedule is finalised midweek and times are emailed or sent by text. Appointments must be confirmed by COB on Friday or the appointment will be cancelled.

What happens if it rains?
There are a lot of people that think it’s easier to locate and fix roof leaks when it’s raining. In actual fact, when your roof is wet it can be slippery and dangerous, even for roofing experts.

We do not advise anyone to get on a roof when it’s raining and Sean does not inspect roofs in inclement weather. Sean is not able to properly assess the problem and in most cases will need to revisit again when it’s not raining.

If it does rain, we will contact you and reschedule your appointment time for an alternative day. If we do not contact you, you can expect Sean at the arranged time.

What if Sean is able to locate and fix the problem on the spot?
In the instances when Sean is able to both locate and fix the problem on the spot, our minimum charge is $275 (includes GST).

For larger jobs that require more time, additional materials and another site visit, Sean can sometimes put in a temporary repair when he is inspecting the roof. A temporary fix is not guaranteed to fix the problem, rather an effort to minimise possible water damage before Sean is able to return to complete the permanent repairs.

If Sean is able to put in a temporary repair, the same minimum charges apply. If the quote for the permanent repairs is accepted, this amount will be deducted from the quote/invoice total.

When will I receive my quote?
You can expect to receive your quote via email the following week.

I have received my quote. I want to go ahead. What is the next step?
Please send an email or phone 0400 885 490 to accept the quote. We will get a start date to you as soon as we are able.

Do you require a deposit?
No, we don’t require a deposit when you accept the quote. Given that Sean can sometimes have up to an 8 week lead time on new jobs, we don’t like to take a deposit. Plus, paying a deposit doesn’t mean Sean will get the job done any faster.

No deposit also means the pressure is off Sean, and he can concentrate on getting the current roofing job done properly. When Sean gets to your job, his mind will be 100% focused on the job at hand – your job.

We have found that ‘doing the right thing by the client’ usually means there are no problems when it comes time for the client to pay.

Why is there a long lead time?
The short answer is Sean is very good at his job and clients are prepared to wait for his services, regardless of the lead time.

As the Principle Tradesperson at Roofology, Sean is responsible for assessing your roof and providing solutions. Sean does all of the roofing work himself and there are only so many hours in a day, and days in a working week. Once you throw in a few weeks of rain, a few unexpected hiccups on the job – suddenly everything is delayed.

Does anyone need to be home for Sean to complete the job?
Provided Sean can access the area he needs to work on, generally no-one needs to be home for Sean to be able to complete the work once the quote has been accepted.

When Sean does the initial inspection he will clarify if someone needs to be home, or if alternative arrangements for access are needed for him to complete the work.

Payment is due at the completion of the job. Cash, Cheque or EFT transfer on completion is accepted. If you are not home, the invoice will be emailed to you once Sean completes the job.

If there are any problems please make sure you contact Chaley before Sean completes the work, to discuss possible options or alternative arrangements. Failure to make prior arrangements in regards to these payment terms may incur late penalties.

Workmanship Guarantee and Warranty
All Sean’s workmanship is covered by a two year guarantee. Roofology use only quality products that are covered by their own manufacturing warranty.


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